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Loyola’s e-mail upgrade begins this Friday

This note does not apply to everyone at the Health Sciences Division.

Loyola Faculty and Staff,

The countdown continues: only a few more days until Loyola’s move to Microsoft Outlook e-mail. We know a move of this size can seem overwhelming, so we’re writing today with some tips on how to handle those first few days.

As a reminder, we’ll be disabling the current GroupWise system this Friday, May 17, around 6 p.m. You’ll have access to your new account within a few hours, though some features and messages may still be in transition. Your new Outlook account will be fully functional when you come to work on Monday, May 20. So what do you need to do when you sit down at your computer that first day?

  • If you’re using a machine with the standard Loyola image, look for the Outlook icon on your desktop; a picture is provided below. Double-click to start the program, and you’ll go straight to your inbox. Your e-mail login is synchronized with your desktop login, so you won’t need to type in your ID or password again.
  • If you’re using a non-standard workstation (without the Loyola image), you’ll be using the web-based Outlook application. Go to www.outlook.luc.edu (available early Saturday).
  • You will need to reconnect your mobile device if you use it to check your e-mail. Step-by-step instructions are available at LUC.edu/its/exchange/mobile.shtml. You can actually reconnect your phone or tablet any time after 9:30 a.m. on Saturday, May 18. If you need help with this process during the migration weekend, the Help Desk will be available from 9 a.m. to 5 p.m. on Saturday and Sunday at 773.508.4487 or helpdesk@luc.edu.

Outlook is a richly featured e-mail platform, but as with any major upgrade, you’ll need a little time to adapt; some features will be grouped under different menus or given a different name. We recommend focusing on the basics: navigating your inbox, sending a few messages, re-creating your signature, and getting comfortable with the calendar. Click here to access a four-page quick-start guide that will help you. Print it out and keep it handy so you can consult it during that first week.

If you have time to learn more, check out the Documentation and Training page at LUC.edu/its/exchange/training.shtml. We’ve posted some great information there along with a few short videos. Better still, consider signing up for a hands-on class; seats are still available in many sessions.

We know you’ll have questions. We’ve prepared a support plan for that first week that includes expanded hours at the Help Desk (773.508.4487 or helpdesk@luc.edu) and a number of drop-in locations you can visit if you’d prefer to talk with someone in-person. For more details, see the schedule page at LUC.edu/its/exchange/schedule.shtml.

You’ll receive reminders three days before and one day before the migration with more important information. Please review them carefully. We’ll also continue to add to the project web site at LUC.edu/its/exchange, and encourage you to check back periodically. If you have a question that’s not addressed on the FAQ page, please send a note to emailproject@luc.edu.

Thank you,
Information Technology Services

Outlook icon

Microsoft Outlook Icon

  • By gilda parrella on 5.15.2013 at 11:32 am

    It would be very helpful to know exactly how the icons and functions of groupwise are reimaged and accomplished in Outlook. For example, how do we reach archives, how do we save mail, how do we categorize mail, etc. The main functions need to be clearly explained for a smoother transition.
    Thanks

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