Q. Is Blackboard Mac compatible?
A. You can access Blackboard from any computer with an Internet connection. We recommend downloading the Mozilla Firefox Web browser for use with Mac computers: http://www.mozilla.com/en-US/firefox/personal.html
Q. I am attempting to export my courses, and the materials show up from the Control Panel, but when I select Export, the message is there is no package to export. What am I doing wrong?
A. If you use the Export option in Blackboard, you get a .zip file of course materials without student records that you can store on your hard drive or portable flash drive for the purpose of importing into another course.
For instructions on how to export your course, visit this link on Exporting and Importing Your Course.
Q. How do I add someone to an organization on Blackboard?
A. The My Organizations Plus module in Blackboard allows the leader of an organization to add users, batch add users, remove users, and batch remove users. For assistance with these functions, visit our Managing Organization Enrollment webpage.
Q. How can I know if my emails sent from Blackboard were actually sent and actually arrived?
A. Check the Return Receipt box, under the message box, when you write an email in Blackboard to receive a copy of the email you wrote, with a list of addresses the email was sent to at the top of the message. Make sure you start your email by going to the Control Panel and then click on Send Email under the Course Tools heading — if you send email using the Communication button in the menu, you will not see the Return Receipt box.
Once the email has left Blackboard, whether and when your email arrives in students’ inboxes depends on several things, including the speed of Loyola’s servers for the Groupwise email system and whether students are forwarding their mail to another email service. Any students who are not receiving email sent from your Blackboard course should email Blackboard@luc.edu directly so the Blackboard @ Loyola team can work with each of them individually to track down email problems.